Privacy Policy
PT Autocare is committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains what information we collect, how we use it, how long we keep it and your rights.
This policy applies when you use our website, contact us by phone, email or contact form, or make an enquiry about our vehicle repair, servicing, diagnostics or maintenance services.
Who We Are
PT Autocare is an independent garage based in St Helens, providing vehicle repairs, servicing, diagnostics, MOT failure repairs and maintenance services for cars, vans and motorbikes.
Email: ptautocare25@outlook.com
Phone: 07852 533313
What Information We Collect
We may collect the following information when you contact us or use our website:
Your name
Your phone number
Your email address
Your vehicle registration
Your vehicle make and model
Details about your vehicle issue or service enquiry
Any images, documents or MOT failure information you choose to send us
Website usage information, such as pages visited, device type and general analytics data
We only collect information that is relevant to your enquiry or the services you ask us to provide.
How We Use Your Information
We use your personal information to:
Respond to your enquiry
Provide quotes, advice or booking information
Carry out vehicle servicing, repairs, diagnostics or related work
Contact you about your vehicle or appointment
Keep appropriate business and service records
Improve our website and customer experience
Meet legal, tax, accounting or business obligations
Under UK data protection rules, a privacy notice should clearly explain why personal data is being processed, how long it is kept and who it may be shared with.
Our Lawful Basis for Using Your Information
We use your information where it is necessary to respond to your enquiry, provide a service you have requested, manage our business, or meet legal obligations.
Our lawful bases may include:
Contract — where we need your information to provide a quote, booking or garage service.
Legitimate interests — where we need to manage enquiries, keep business records, follow up with customers or improve our services.
Legal obligation — where we are required to keep certain records for tax, accounting or legal reasons.
Consent — where you have clearly agreed to something, such as certain types of marketing communication.
How We Store and Protect Your Information
We take reasonable steps to keep your personal information safe and protect it from loss, misuse, unauthorised access or disclosure.
Your information may be stored in email systems, website enquiry records, booking records, accounting systems or garage service records.
The UK GDPR expects organisations to process personal data securely using appropriate technical and organisational measures.
How Long We Keep Your Information
We only keep personal information for as long as necessary.
Enquiry information may be kept for a reasonable period so we can respond to you and manage follow-up communication. Customer, service and invoice records may be kept for longer where required for business, warranty, tax, accounting or legal purposes.
When information is no longer needed, we will delete it securely or anonymise it where appropriate.
Who We Share Your Information With
We do not sell your personal information.
We may share your information with trusted third parties where necessary, such as:
Website hosting providers
Email and IT service providers
Payment or accounting providers
Parts suppliers, where needed for vehicle work
Legal, insurance, tax or regulatory advisers, where required
We only share information where necessary and appropriate.
Cookies and Website Tracking
Our website may use cookies or similar technologies to help it function properly, understand visitor behaviour and improve the user experience.
Where cookies are not strictly necessary, users should be given clear information about what cookies do and why they are used, and consent should be actively given. Strictly necessary cookies may be exempt from consent requirements.
You can usually control cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Marketing
We will only send marketing communications where we are allowed to do so under applicable rules. You can ask us to stop sending marketing messages at any time by contacting us.
Your Data Protection Rights
You have rights over your personal information, including the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Complain if you are unhappy with how we handle your information
Privacy notices should include people’s information rights and explain how they can complain if they have concerns.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact:
PT Autocare
Email: ptautocare25@outlook.com
Phone: 07852 533313
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page.